krlkya is committed to safeguarding the privacy and personal data of every player on the platform. This policy explains what data we collect, why we collect it, and how we keep it safe.
These cards highlight krlkya's core privacy commitments. The complete policy is set out in full below — please read the entire document carefully.
All data transmitted between your device and the krlkya platform is protected by 256-bit SSL encryption. Personal information, payment details, and login credentials are secured at every point of transfer.
krlkya does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used solely to operate the platform, process payments, and comply with legal obligations.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data held by krlkya. All data rights requests can be submitted to [email protected] and will be addressed within 30 days.
Payment data including bKash, Nagad, Rocket, Upay, and card details is handled by certified payment processors. krlkya does not store full card numbers or mobile banking PINs on its own servers at any point.
krlkya uses cookies and similar technologies solely to operate the platform, remember your preferences, and analyse usage patterns for improvement purposes. No third-party advertising cookies are placed without your knowledge.
krlkya collects only the personal data that is strictly necessary to provide the services described in our Terms & Conditions. We do not collect data that exceeds what is needed to operate the platform and meet our legal obligations.
This Privacy Policy ("Policy") describes how krlkya ("we", "us", "our", or the "Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", or "User") who access or use the krlkya online casino and sports betting platform available at krlkya.club (the "Platform").
krlkya is committed to protecting the privacy of every player in Bangladesh and beyond. We handle personal data with integrity, transparency, and in accordance with internationally recognised data protection principles. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with krlkya.
By registering a krlkya account, making a deposit, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, krlkya acts as the data controller in respect of the personal data collected through the Platform. As data controller, krlkya determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data rights requests, privacy complaints, and enquiries relating to this Policy should be directed to the krlkya Data Privacy team at the contact details provided in Section 16 of this Policy. krlkya will acknowledge all privacy requests within five (5) business days and aims to resolve substantive requests within thirty (30) calendar days of receipt.
krlkya collects personal data that is necessary and proportionate to the services we provide. The categories of personal data we may collect are set out below.
krlkya collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, support enquiries, responsible gaming requests |
| Automated collection | Cookies, session logs, IP address capture, device fingerprinting for fraud prevention |
| Payment processors | Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and crypto networks |
| KYC verification partners | Identity verification results and document authenticity scores from our certified KYC provider |
| Game providers | Bet settlement data and game-round results received from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios |
| Fraud & security tools | Device and behaviour signals used to detect account takeover, bonus abuse, and multi-accounting |
krlkya processes personal data on the following legal grounds:
krlkya uses the personal data collected for the following purposes:
To create and manage your krlkya account, authenticate your identity at login, process deposits and withdrawals, settle bets and game rounds, and deliver customer support services in English to players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
To verify your age (18+ requirement), confirm your identity through KYC procedures, conduct due diligence checks in accordance with anti-money laundering obligations, and screen your details against applicable sanctions and watchlists.
To monitor gaming behaviour for signs of problem gambling, enforce player-requested deposit limits, session time limits, cooling-off periods, and self-exclusion requests, and to fulfil krlkya's duty of care obligations towards all players.
To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, multi-accounting, money laundering, and other prohibited conduct described in our Terms & Conditions.
To send transactional notifications (deposit confirmations, withdrawal updates, account alerts), respond to support enquiries, and — where you have provided consent — to send promotional communications about krlkya offers, tournaments, and seasonal promotions.
To analyse aggregated, anonymised usage data in order to improve the krlkya platform experience, optimise game offerings, and enhance the security and reliability of the service.
krlkya does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your data with the following categories of recipients strictly as necessary to deliver the services described in this Policy:
Your transaction data is shared with payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and cryptocurrency network operators — solely to process deposits and withdrawals. These providers are bound by their own privacy obligations and by contractual data protection requirements with krlkya.
KYC documents and identity data are shared with our certified identity verification service provider for the purposes of age and identity verification. This provider processes data on behalf of krlkya under strict contractual controls and is not permitted to use the data for any other purpose.
A Player's username and session token are shared with game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to load and record game sessions. These providers do not receive your full personal profile or financial data.
krlkya may disclose personal data to competent legal, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or regulatory obligation, including for the purposes of anti-money laundering investigations or fraud prevention.
In the event of a merger, acquisition, restructuring, or sale of all or part of the krlkya business, personal data held by the Company may be transferred to the acquiring entity, subject to the same data protection standards described in this Policy.
krlkya's platform serves players primarily in Bangladesh. Some of our third-party service providers — including game studios and KYC verification partners — may process data in jurisdictions outside Bangladesh. Where such international transfers occur, krlkya takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions that have been determined to offer an adequate level of data protection. If you have questions about international data transfers applicable to your account, please contact us using the details in Section 16.
krlkya retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & registration data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| KYC verification documents | 5 years after account closure | AML/CFT regulatory requirements |
| Financial transaction records | 5 years after the transaction date | Accounting and legal obligations |
| Gaming & betting history | Duration of account + 2 years | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Quality assurance, dispute evidence |
| Self-exclusion records | Indefinitely | Responsible gaming enforcement |
| Technical & device logs | 12 months | Security monitoring, fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent obligations |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to an identifiable individual.
krlkya uses cookies and similar tracking technologies (including session tokens and local storage) to operate the Platform, improve your experience, and ensure platform security. The following categories of cookies are used:
These cookies are essential to enable you to log in to your krlkya account, navigate the Platform, and use core features such as the game lobby, deposit flow, and account dashboard. Without these cookies, the Platform cannot function correctly. These cookies do not require your consent as they are technically essential.
These cookies collect anonymised information about how visitors use the krlkya Platform — for example, which pages are visited most frequently and whether users encounter error messages. This data is used solely to improve Platform performance and does not identify you as an individual.
These cookies allow the Platform to remember your preferences — such as your preferred language setting (English) and display options — to provide a more personalised experience during your session.
krlkya sets security cookies to authenticate your session, detect fraudulent activity, and protect against cross-site request forgery (CSRF) and other common web security vulnerabilities.
Most web browsers allow you to manage cookies through your browser settings. Please be aware that disabling strictly necessary cookies may impair the functionality of the krlkya Platform and prevent you from accessing certain features including logging in to your account.
Subject to applicable law and certain legal exceptions, you have the following rights in respect of the personal data krlkya holds about you:
To exercise any of the rights listed above, please contact krlkya's Data Privacy team at [email protected]. We will respond to all verified requests within 30 calendar days. krlkya may need to verify your identity before processing a data rights request to prevent unauthorised disclosure.
The krlkya Platform is strictly intended for adults aged 18 years and above. krlkya does not knowingly collect, process, or retain the personal data of any individual under the age of 18. If krlkya becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all associated funds will be handled in accordance with our Terms & Conditions, and the personal data will be securely deleted.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you believe that a minor has registered a krlkya account, please notify us immediately at [email protected] so that we can take appropriate action.
krlkya implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While krlkya takes all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, krlkya will notify affected Players promptly and take all necessary remedial steps.
The krlkya Platform integrates with third-party services — including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino and live dealer games. These providers operate their game content within the krlkya Platform environment, and their collection and use of any data is subject to their own privacy policies.
krlkya is not responsible for the data practices of third-party payment providers such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard. When you initiate a payment through one of these providers, you are also subject to that provider's own terms and privacy policy. krlkya encourages Players to review the privacy policies of any third-party service they use in connection with their krlkya account.
krlkya may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services offered through the Platform. Where updates are material, krlkya will notify registered Players via the email address on record or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the krlkya Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you should cease using the Platform and close your account in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way krlkya handles your personal data, please contact us using the details below:
Now that you know how we protect your data, explore everything krlkya has to offer — from live cricket betting and slots to our full casino game library. Your privacy is safe with us.