krlkya Frequently Asked Questions

krlkya requires identity verification (KYC) before processing your first withdrawal. You will need to submit a clear copy of a government-issued photo ID — such as a National ID card (NID), passport, or driving licence — along with a recent proof of address document (a utility bill or bank statement dated within the last three months). Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24 hours.

To reset your krlkya password, click the "Forgot Password" link on the login page and enter the email address associated with your account. A password reset link will be sent to that email within a few minutes — check your spam folder if it does not arrive promptly. Click the link, enter your new password twice to confirm, and then log in normally. If you no longer have access to your registered email address, contact krlkya support at [email protected] for manual account recovery assistance.

No — krlkya strictly permits only one account per person, per household, and per device. Opening multiple accounts is a violation of the Terms & Conditions and will result in all duplicate accounts being closed and any bonuses or winnings being voided. If you believe a duplicate account was created in error, contact krlkya support immediately to resolve the matter. Having a single account also makes it easier to manage your responsible gaming settings and transaction history in one place.

To permanently close your krlkya account, email [email protected] with the subject line "Account Closure Request" and include your registered username and the reason for closure. Before the account is closed, any remaining balance will be withdrawn to your last-used verified payment method (bKash, Nagad, Rocket, or your crypto wallet). Note that if you are closing your account due to a gambling problem, krlkya strongly recommends choosing self-exclusion instead — this provides stronger protections and prevents re-registration during the exclusion period.

The minimum withdrawal amount on krlkya is ৳500 for mobile banking methods (bKash, Nagad, Rocket, and Upay) and ৳1,000 for bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. For cryptocurrency withdrawals (USDT, BTC, ETH), the minimum equivalent is approximately ৳1,000 in BDT value. There is no maximum single withdrawal limit, though very large withdrawals may be subject to an additional identity verification step to comply with anti-money-laundering procedures.

krlkya does not charge any platform-side fees on deposits or withdrawals. You keep 100% of the amount you deposit and 100% of the amount you withdraw. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or your bank may apply their own standard transaction charges on their side — these are set by the respective payment provider and are outside krlkya's control. For cryptocurrency transactions, standard blockchain network fees (gas fees) apply and are deducted from the transferred amount by the network, not by krlkya.

Nagad withdrawals from krlkya typically arrive in your Nagad wallet within 1 to 4 hours of the request being approved. Withdrawal requests submitted between 9:00 AM and 10:00 PM Bangladesh Standard Time (BST, UTC+6) are processed the fastest, usually within the hour. Requests submitted late at night may be processed early the following morning. Before your first Nagad withdrawal, ensure your KYC verification is complete and that the Nagad number on your krlkya account matches your verified identity — mismatches will cause delays.

Yes — krlkya supports cryptocurrency deposits and withdrawals, including USDT (TRC-20 and ERC-20), Bitcoin (BTC), and Ethereum (ETH). Crypto deposits are credited after the required number of blockchain confirmations, which typically takes between 5 and 30 minutes depending on the network and current congestion. Crypto is especially popular among krlkya players who prefer privacy and faster international transfers. Your account balance is displayed in BDT at the current exchange rate; the equivalent BDT amount is credited at the rate applicable at the time of deposit.

All slot games available on krlkya are supplied by world-leading certified game studios — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose RNG (Random Number Generator) systems are independently audited and certified by internationally recognised testing laboratories. This means every spin outcome is genuinely random and cannot be manipulated by the platform or the player. Published RTP (Return to Player) percentages, which typically range from 94% to 97% on krlkya's most popular titles, are verified figures from these independent audits.

Yes — the entire krlkya platform is fully optimised for mobile play. The website is built with a responsive design that adapts seamlessly to any screen size, from budget Android smartphones to the latest iPhone models. No app download is required; simply open your mobile browser, navigate to krlkya.club, and log in. All games — including live casino tables, cricket betting, crash games, and slots — are available in full on mobile. Players in Dhaka, Chittagong, and elsewhere across Bangladesh regularly enjoy krlkya on 4G and WiFi connections without issues.

The house edge varies by game type on krlkya's live casino. European Roulette, supplied by Evolution Gaming and Ezugi, carries a house edge of approximately 2.70%. Live Blackjack with standard rules runs at roughly 0.5% house edge — one of the lowest of any casino game. Live Baccarat sits at around 1.06% on the Banker bet and 1.24% on the Player bet. Keno and side-bet options carry higher house edges. krlkya always recommends players review the rules and RTP information displayed within each game lobby before placing bets.

If a cricket match covered by krlkya is abandoned, cancelled, or significantly interrupted by rain before a result can be determined, all unsettled bets on that match are voided and the stake is returned to your account balance in full. If a result has been determined via the Duckworth-Lewis-Stern (DLS) method — as is common in T20 and ODI matches — the match is considered complete and bets are settled based on that official result. krlkya follows the official result declared by the relevant cricket board (e.g., BCB, BCCI, ICC) for settlement purposes.

A wagering requirement (also called a "playthrough requirement") specifies how many times the bonus amount must be wagered before any winnings derived from it can be withdrawn. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like Blackjack may contribute only 10–20%. Always check the individual bonus terms on krlkya for precise contribution percentages.

Yes — krlkya regularly offers free spins as part of its promotional calendar, typically tied to new slot launches from providers such as Pragmatic Play and NetEnt, or as part of deposit bonus packages. Free spins are credited to a specific slot title and must be used within the validity period stated in the promotion (usually 7 days from the date of credit). Winnings from free spins are typically added to your bonus balance and are subject to a wagering requirement before they can be withdrawn. Check the krlkya promotions page for the latest free spins offers.

The krlkya loyalty programme rewards players for consistent activity on the platform. Every eligible bet placed — whether on slots, live casino, or sports betting — earns loyalty points that accumulate in your account. As your points total grows, you progress through tier levels, each unlocking better benefits such as higher cashback percentages, faster withdrawal processing, dedicated account management, exclusive reload bonuses, and invitations to special tournament events. Points can also be exchanged directly for bonus credits at a rate determined by your current loyalty tier. Log into your krlkya account to view your current tier and points balance.

If you feel gambling is negatively affecting your life, krlkya strongly encourages you to use the self-exclusion tool. To self-exclude, email [email protected] with the subject "Self-Exclusion Request" and your registered username, or activate the option directly from the Responsible Gaming section of your account settings. You can choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Your account will be suspended within minutes. Any remaining balance will be returned to your verified payment method. The exclusion period cannot be shortened once activated.

krlkya provides a comprehensive set of responsible gaming tools that every registered player can activate at no cost, at any time. Available tools include: daily, weekly, and monthly deposit limits; session time limits that automatically log you out after a chosen duration; loss limits that pause betting once a preset loss threshold is reached; cooling-off periods of 24 hours up to 30 days; reality check pop-ups that remind you of session duration and net position at intervals you choose; and full self-exclusion for a minimum of 6 months. All tools take effect immediately and can be managed through your account settings or by contacting krlkya support. krlkya is strictly an 18+ platform.